1. Prompt Response:
Whatever your queries, questions or comments our friendly sales team here in Kathmandu will get back to you within 36 hours with the answers. Our Kathmandu office is always ready to help you whether you are planning a trip to Nepal or are changing your travel plans once you arrive here.

2. The Best Network within Nepal :
Himalayan Respo Trek (P). Ltd. have the largest network in Nepal with fully manned offices in different areas in Nepal where the friendly staff are able to help in booking hotels, flights, sightseeing and adventure tours even at the 11th hour. Further this presence allows us to respond to any last moment changes that you may wish to effect to your travel plans or which may be necessitated due to any number of reasons while traveling in remote areas. Our Kathmandu offices are fully computerized and using our in-house developed Management Information System we are bale to track your holiday from the moment you arrive in Nepal to the time of your departure.

2. Friendly and helpful Staff:
All the technical wizardry and networking at our disposal would mean nothing if it weren't for our friendly and helpful staff who will look after you right from the moment of your arrival to the time of your departure in legendary Nepalese style. Whether it is a case of mis-directed baggage on arrival or shipping of your shopping on departure, a case of finding directions to the right restaurants or finding the doctor after visiting the wrong one, a case of having to be evacuated from high altitudes or not being able to catch your connecting flight due to bad weather, our office and field staff will help you every step of the way during your stay in this region, whether you are in Kathmandu city or in the High Himalaya. Our field staff and guides are trained in first aid and are able to cope with most emergency situations including those requiring evacuation and hospitalization.

3. Up-to-the-date information:
We will always endeavor to provide you with up-to-the-date information which may affect your travel plans or itinerary. Conversely, we will try our level best in getting any information that we may receive for you while you are on a trip with us.

4. The very best Equipment:
Our drivers are professionals and our vehicles are among the best available in Katmandu and elsewhere. Further, every care will have been taken to inspect ensure that these meet the comfort and safety levels you expect on your holiday. On our adventure trips in the Himalaya we will provide you with the best available commercially manufactured tents or ones that we have designed and have had custom manufactured here in Kathmandu. On treks which go higher than 5000 meters, we will send a Hyperbaric Portable Altitude Chamber, oxygen cylinders and as well as Pulse Oxymeters upon request. These, however, need to be booked in advance and are limited in supply, except for the bottled oxygen.

5. Environment Friendly:
We pioneered the use of kerosene and LPG gas on all of our adventure trips in the Himalaya and virtually wrote the manual on effective waste disposal on treks so as not to degrade the environment. Our guides and field staff have been trained to leave the places they visit cleaner than they found them. All of our vehicles meet the emission standards in the cities, towns and other areas that they fly in.

6. Respect for Local Cultures:
Our field staff and guides have been taught to respect the local cultures of the places that they visit and guide our clients into. We believe in travel as a learning experience and hope that you will be able to learn from the people of the Himalaya about their way of life, their cultures, their customs and their beliefs. To that end, most of our programs are designed so that you will have opportunities to meet the local people and interact with them but, we do ask that you be sensitive to their way of life. Carry pictures from home. These work wonders in bridging the language barrier.

7. Flexibility:
When you travel with us, we are always aware that you have a life outside of the vacation that may occasionally intrude upon your idyll. We are always ready to work with you to the furthest extent possible where changes need to be made to your program, even in the middle of a trip, to allow for emergencies and will not burden you with additional expenses as long as the proposed changes do not affect the flights, permits and costs.